Who retains TWOV passenger documents?

The retention of Transit Without Visa (TWOV) passenger documents is the responsibility of the flight attendant. This is important because flight attendants play a crucial role in managing the safety and security of passengers during the flight. They need to ensure that all documentation related to TWOV is kept safe and accessible, as it may be required by authorities upon arrival at the destination.

Flight attendants are trained to handle these documents properly and ensure that they are available for any verification processes that may arise during the flight or upon landing, depending on the procedures in place at the destination. This responsibility is aligned with their duties related to passenger service and compliance with international travel regulations.

In contrast, the roles of the gate agent, station manager, and travel agency are focused more on different aspects of passenger management and services prior to the flight, such as check-in processes, boarding, and ticketing. They do not have the ongoing responsibility for retaining passenger documents once the flight has commenced.