What should be avoided during passenger interactions to ensure effective communication?

In effective communication, particularly in customer service and passenger interactions, it is essential to use language that is easily understood by the audience. Avoiding jargon and complex terminology is crucial, as these can create confusion and misunderstandings. When staff members use specialized language or technical terms that the passengers may not be familiar with, it can lead to frustration and feelings of exclusion for the passenger.

Conversely, using clear and simple language fosters better understanding and rapport between the staff and passengers, making interactions more efficient and pleasant. Being attentive and engaged, along with maintaining eye contact, are also vital components of effective communication, as they help demonstrate professionalism and convey empathy. Thus, steering clear of complex vocabulary is foundational to ensuring that messages are conveyed effectively and positively during passenger interactions.