What is the meeting called between the FA and CSA agent?

The meeting between the flight attendant (FA) and the customer service agent (CSA) is referred to as the "Minute B.R.I.E.F." This term indicates a structured, efficient way to communicate crucial information related to the flight. This meeting serves to ensure that both parties are aligned regarding any important details such as passenger needs, any special requests, potential issues that may arise, and overall flight preparations.

The use of "B.R.I.E.F." suggests a focus on clear, concise communication, which is essential in a fast-paced aviation environment. This structured approach helps in effectively coordinating efforts between cabin crew and ground staff to improve overall service delivery and enhance the passenger experience.

While other terms like "Briefing" and "Pre-flight Meeting" might imply a similar gathering, they do not encompass the specific framework that the "Minute B.R.I.E.F." entails, which emphasizes not just the meeting's importance but also its efficiency and focus on specific operational details. "Flight Coordination" typically refers to a broader coordination of various aspects related to the flight, rather than the specific interaction between the FA and CSA.