In passenger handling, what does "prospective communication" involve?

Prospective communication in passenger handling focuses on understanding and anticipating the needs of passengers before they express them. This proactive approach allows staff to enhance the overall service experience by being attentive to potential concerns or requirements that passengers may have. For instance, by recognizing signs of discomfort or uncertainty, a flight attendant can offer assistance or information that can improve the passenger's experience without waiting for them to request help. This anticipatory strategy not only demonstrates exceptional customer service but also fosters a sense of care and attentiveness from the service provider, ultimately leading to higher passenger satisfaction.

The emphasis on proactive measures rather than reactive responses distinguishes this approach; it encourages a more engaged and attentive interaction with passengers, ensuring their needs are met efficiently and effectively.